New York’s attorney general says SiriusXM’s annoying cancellation process is actually illegal

The suit claims that the company ‘deliberately wastes its subscribers’ time.’

It says “SiriusXM” with a star hollowed out inside the first S.

SiriusXM is facing a lawsuit from the state of New York over alleged difficulties in canceling subscriptions. The state claims that SiriusXM deliberately prolongs the cancellation process by requiring customers to engage in phone or online conversations with agents who bombard them with questions and offers, despite having the capability for instant cancellations. According to the suit, subscribers take an average of 11.5 minutes to cancel by phone and 30 minutes online.

New York’s Attorney General Letitia James seeks damages for affected customers and a $5,000 penalty to the state for each violation. James stated, “Consumers should be able to cancel a subscription they no longer use without any issues, and companies have a legal duty to make their cancellation process easy.”

SiriusXM responded, expressing surprise that the Attorney General issued a press release before providing the complaint. The company emphasized its varied options for subscription management and plans to vigorously defend against the allegations.

Despite the cancellation challenges, SiriusXM reported a decline of 336,000 subscribers to its flagship satellite radio service in the first nine months of 2023. The company has invested in podcasting, acquiring Stitcher and Conan O’Brien’s production company, along with distributing deals to podcasts like Crime Junkie and Pod Save America. Recently, SiriusXM launched a modernized app, resembling platforms like Spotify, reflecting the evolving landscape away from traditional broadcast services.

Sarah Mitchell

Sarah Mitchell

Sarah Mitchell, our adept news explorer. With a wealth of experiences, Sarah navigates the dynamic realm of current affairs with insight. Join her on an expedition through the news, where information is deciphered and stories are brought to light 🌐📰

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